Find It All (FIA)

A Brand under Innovara Marketing Inc.
Designed By Adrian
Dated: 30th September 2026

ACCESSIBILITY STATEMENT

Document ID: FIA-POL-011
Version: 1.0
Status: ACTIVE — Company-Approved Publication Version
Classification: PUBLIC
Effective Date: 30th September 2026
Last Updated: 30th September 2026
Legal Operator: Innovara Marketing Inc.
Brand: Find It All (FIA)

1. Our Accessibility Commitment

Find It All (“FIA”) believes people should have a meaningful opportunity to discover businesses, access information and interact with FIA regardless of disability.

We are committed to identifying, preventing and reducing accessibility barriers within the areas of FIA that we control.

Accessibility is an ongoing process.

As FIA develops, we intend to continue improving the accessibility of:

• our website;

• digital content;

• forms;

• communications;

• customer support;

• business resources;

• policies;

• Platform functionality; and

• services.

2. Who Operates FIA

Find It All (FIA) is a brand under Innovara Marketing Inc.

Innovara Marketing Inc. owns, operates and manages FIA.

References to “FIA,” “Find It All,” “we,” “us” or “our” refer to Innovara Marketing Inc. operating the FIA brand unless another party is specifically identified.

3. Ontario Accessibility Framework

Innovara Marketing Inc. is based in Ontario, Canada.

FIA considers applicable accessibility requirements, including requirements that may apply under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards.

The exact legal obligations applicable to an organization may depend on factors such as:

• organization type;

• number of employees;

• services provided;

• location;

• technology; and

• other circumstances.

FIA will apply requirements that legally apply to Innovara Marketing Inc.

4. Accessibility Is More Than Website Compliance

Digital accessibility is important, but accessibility can involve more than a website.

Barriers may involve:

• technology;

• communication;

• information;

• processes;

• customer service;

• forms;

• policies;

• attitudes;

• procedures; or

• physical interactions where applicable.

FIA aims to consider accessibility across the user experience.

DIGITAL ACCESSIBILITY

5. Website Accessibility

FIA aims to make its website and digital services reasonably accessible to people with disabilities.

Accessibility considerations may include:

• keyboard navigation;

• readable text;

• meaningful headings;

• alternative text;

• colour contrast;

• understandable forms;

• labels and instructions;

• link clarity;

• responsive design;

• zoom and text resizing;

• error identification;

• multimedia alternatives; and

• compatibility with assistive technologies.

6. Accessibility Standard Used as a Reference

FIA uses the Web Content Accessibility Guidelines (WCAG) as an important accessibility reference.

As the Platform develops, FIA intends to work toward accessibility practices generally consistent with WCAG Level AA principles, where reasonably applicable to FIA’s technology and content.

This statement is not a certification that every FIA page or feature currently satisfies every WCAG success criterion.

Actual accessibility should be assessed through technical review and testing.

7. Ontario Website Requirements

Where Ontario law requires a particular FIA website or web-content standard based on Innovara Marketing Inc.’s applicable organizational status and employee threshold, FIA will apply the legally required standard.

FIA may voluntarily adopt accessibility practices beyond its minimum legal obligation.

8. New Website Development

When FIA creates or materially modifies website functionality, accessibility should be considered during:

• design;

• development;

• content creation;

• form creation;

• testing;

• quality assurance; and

• future updates.

Accessibility should not be treated only as a final-stage correction.

KEYBOARD ACCESS

9. Keyboard Navigation

Where reasonably practicable, important FIA functionality should be usable without requiring a mouse.

This may include:

• navigation;

• links;

• buttons;

• forms;

• menus;

• account functions; and

• important interactive controls.

Keyboard focus should be reasonably visible where technically supported.

SCREEN READERS

10. Semantic Structure

FIA aims to use meaningful:

• headings;

• labels;

• page titles;

• field descriptions;

• navigation structures; and

• semantic elements

to improve compatibility with assistive technologies such as screen readers.

11. Images

Meaningful images should have appropriate alternative text where reasonably practical.

Decorative images should not unnecessarily interfere with screen-reader navigation.

12. Complex Images

Where an image contains important information that cannot reasonably be communicated through short alternative text, FIA may provide:

• surrounding explanatory text;

• a longer description; or

• another accessible alternative

where appropriate.

TEXT AND VISUAL PRESENTATION

13. Readability

FIA aims to present important information in a clear and understandable manner.

Where reasonably possible, this includes attention to:

• font size;

• spacing;

• contrast;

• headings;

• content structure; and

• readable language.

14. Colour

Important information should not depend solely on colour where doing so would prevent users with colour-vision differences from understanding the information.

For example, an error should not be indicated only by changing a field from one colour to another without additional information.

15. Zoom and Resizing

FIA aims to avoid unnecessary design choices that prevent users from enlarging text or zooming website content using ordinary browser accessibility features.

FORMS

16. Accessible Forms

FIA forms should, where reasonably practical, include:

• understandable field labels;

• clear required-field indicators;

• instructions;

• useful error messages;

• logical navigation;

• appropriate button descriptions; and

• reasonable keyboard accessibility.

17. Error Messages

Where a form submission fails, FIA should attempt to identify:

• that an error occurred;

• the affected field; and

• what the user may need to correct.

Users should not be required to rely only on colour to identify an error.

18. CAPTCHA and Security Controls

Security controls can sometimes create accessibility barriers.

Where FIA uses CAPTCHA, bot detection or another security mechanism, FIA should consider accessible alternatives where reasonably available and appropriate.

Security requirements will still be maintained where necessary to protect FIA and its users.

MULTIMEDIA

19. Video

Where FIA publishes important prerecorded video content, FIA should consider accessibility measures such as:

• captions;

• transcripts;

• text summaries; or

• other appropriate alternatives

depending on the nature and purpose of the content.

20. Audio

Where important information is provided primarily through audio, FIA should consider providing a text alternative where reasonably practicable.

21. Social Media

FIA also publishes through third-party social-media platforms.

The accessibility of those platforms is partly controlled by the respective platform provider.

Where available, FIA may use features such as:

• captions;

• alternative text;

• readable on-screen text; and

• descriptive captions

to improve accessibility of FIA-created content.

DOCUMENTS

22. PDFs and Downloadable Documents

FIA may publish:

• PDFs;

• forms;

• agreements;

• guides;

• brochures;

• reports; or

• other downloadable material.

Where reasonably practical and appropriate, FIA aims to improve accessibility through measures such as:

• selectable text;

• structured headings;

• logical reading order;

• document titles;

• descriptive links; and

• accessible source formats.

23. Alternative Formats

If you cannot reasonably access an FIA document because of a disability, contact FIA.

Where required by applicable law or reasonably practicable, FIA will work with you to determine an appropriate accessible format or communication support.

This could include, depending on the material and circumstances:

• accessible digital text;

• larger text;

• plain-text format;

• another electronic format; or

• another reasonable communication support.

24. Timing

Where an accessible format or communication support must be created, the time required may depend on:

• complexity;

• length;

• source format;

• requested format;

• available technology; and

• third-party dependencies.

FIA will make reasonable efforts to respond appropriately and will comply with any applicable legal timeline.

CUSTOMER SERVICE

25. Accessible Customer Service

FIA aims to provide services in a manner that respects the:

• dignity;

• independence;

• integration; and

• equal opportunity

of persons with disabilities.

Where a person requires reasonable accommodation to communicate with FIA or access an FIA-controlled service, they may contact us.

26. Communication

When communicating with a person with a disability, FIA will make reasonable efforts to take the person’s communication needs into account.

This may include communicating through:

• email;

• telephone;

• accessible electronic text; or

• another reasonable method

depending on the circumstances.

27. Assistive Devices

People may use their own assistive technologies or devices when accessing FIA services, subject to legitimate:

• security;

• privacy;

• technical; and

• safety requirements.

28. Support Persons

Where an in-person FIA-controlled service or interaction occurs and applicable accessibility requirements apply, FIA will accommodate support persons as required by applicable law.

FIA will not unnecessarily separate a person with a disability from their support person.

Privacy considerations may require the person’s consent before confidential information is discussed in front of a support person.

29. Service Animals

Where FIA controls a physical customer-service environment and applicable accessibility requirements apply, FIA will address the use of service animals according to applicable law.

Because FIA is primarily a digital platform, this provision applies only where relevant to an FIA-controlled physical service environment.

THIRD-PARTY BUSINESSES

30. Independent Businesses on FIA

Businesses listed on FIA are generally independent businesses.

FIA does not control the accessibility of every:

• store;

• office;

• website;

• service;

• facility;

• booking system; or

• communication method

operated by those businesses.

31. Accessibility Information on Business Profiles

Where FIA offers relevant profile fields, businesses may be able to describe accessibility information about their own locations or services.

Businesses remain responsible for ensuring that statements they make about accessibility are accurate and not misleading.

32. Verify Important Accessibility Requirements

If you require a particular accommodation from an independent business, we recommend contacting that business directly before visiting or purchasing.

For example, you may wish to confirm:

• accessible entrance;

• elevator availability;

• accessible washroom;

• parking;

• service animal accommodation;

• communication supports;

• seating;

• sensory accommodations; or

• other specific needs.

A business listing on FIA does not automatically mean FIA has independently verified all accessibility features.

THIRD-PARTY TECHNOLOGY

33. External Services

FIA may use or link to third-party technologies such as:

• payment providers;

• maps;

• video platforms;

• social networks;

• booking systems;

• forms;

• embedded content; or

• other services.

FIA does not have complete control over the accessibility of an independent third-party service.

34. Reporting Third-Party Barriers

If an FIA integration creates an accessibility barrier, you may report it to FIA.

Where reasonably possible, we may:

• investigate;

• change configuration;

• offer another route;

• raise the issue with the provider; or

• consider an alternative technology.

KNOWN LIMITATIONS

35. FIA Is an Evolving Platform

FIA is an early-stage and developing Platform.

Some accessibility barriers may therefore exist despite our accessibility goals.

Potential barriers may arise from:

• legacy code;

• themes;

• third-party plugins;

• user-submitted content;

• embedded services;

• PDFs;

• videos;

• external integrations; or

• newly introduced functionality.

36. We Want Barriers Reported

If you encounter an accessibility problem, please tell us.

Reports help FIA identify problems that may not have been detected through ordinary development or testing.

ACCESSIBILITY FEEDBACK

37. Accessibility Feedback Process

Users may provide feedback concerning:

• website accessibility;

• inaccessible forms;

• documents;

• videos;

• account functions;

• keyboard navigation;

• screen-reader issues;

• colour contrast;

• communication barriers;

• accessible-format requests; or

• another accessibility issue.

38. Information to Include

If possible, include:

• your name;

• email;

• affected page or feature;

• page URL;

• device/browser if relevant;

• assistive technology used, if you wish to tell us;

• description of the barrier; and

• the format or accommodation that would help.

Providing disability or medical information is not required unless it is genuinely necessary for the requested accommodation.

39. Do Not Send Unnecessary Medical Information

Please do not submit:

• detailed medical records;

• diagnoses;

• health histories; or

• other unnecessary sensitive information

through the ordinary accessibility feedback form.

FIA generally needs to understand the barrier and requested accommodation, not a person’s complete medical history.

40. Accessibility Complaints

Where the issue cannot be resolved through ordinary feedback, users may submit an accessibility complaint through the FIA Policy, Privacy & Legal Enquiry Form.

FIA may investigate the barrier and determine what corrective action is reasonably appropriate.

NO RETALIATION

41. Accessibility Requests

FIA will not intentionally penalize a person merely because they:

• identify an accessibility barrier;

• request an accessible format;

• request reasonable accommodation; or

• make a legitimate accessibility complaint.

This does not prevent FIA from addressing abusive, fraudulent or threatening communications.

PROCUREMENT AND DEVELOPMENT

42. Accessibility in Technology Decisions

Where reasonably practical, FIA should consider accessibility when selecting or materially changing:

• website themes;

• plugins;

• forms;

• CRM tools;

• customer-service systems;

• content tools;

• payment interfaces; and

• other technologies affecting users.

43. Accessibility Testing

FIA may use a combination of:

• automated accessibility testing;

• manual review;

• keyboard testing;

• screen-reader testing;

• user feedback; and

• external technical review

as appropriate.

Automated testing alone does not identify every accessibility barrier.

FUTURE FEATURES

44. New FIA Functions

As FIA introduces new functionality, accessibility should be considered before public release where reasonably practicable.

This may include future:

• business dashboards;

• advanced profiles;

• Affiliate systems;

• Marketplace functions;

• seller tools;

• checkout;

• messaging;

• CRM features; or

• mobile applications.

45. Marketplace Accessibility

Marketplace functionality is not treated as active merely because it is referenced in FIA planning or policy documents.

If FIA activates Marketplace functionality, accessibility should be considered in areas such as:

• product discovery;

• seller pages;

• forms;

• cart;

• checkout;

• transaction information; and

• dispute processes.

ACCESSIBILITY AND EMPLOYMENT

46. Employment Accessibility

If Innovara Marketing Inc. hires employees and applicable employment accessibility requirements apply, the company will address those obligations separately through its employment and internal accessibility processes.

This public statement does not replace employee-specific accessibility policies.

ACCESSIBILITY RECORDS AND PRIVACY

47. Personal Information

Information submitted through an accessibility request may constitute personal information.

Innovara Marketing Inc. handles that information according to FIA’s Privacy Policy and applicable law.

48. Minimize Sensitive Information

FIA aims to collect only the information reasonably necessary to:

• understand the barrier;

• communicate with the requester;

• provide an accommodation where appropriate; and

• document the response.

CHANGES TO THIS STATEMENT

49. Updates

FIA may update this Accessibility Statement when:

• the Platform changes;

• accessibility practices improve;

• new barriers are identified;

• organizational requirements change;

• accessibility law changes; or

• FIA introduces new services.

The current version will display its Last Updated date.

RELATED FIA DOCUMENTS

50. Related Policies

This Statement should be read together with:

• Terms of Service;

• Privacy Policy;

• Community Guidelines;

• Acceptable Use Policy;

• Understanding Our Role; and

• applicable FIA service or program terms.

ACCESSIBILITY FEEDBACK & REQUESTS

51. Contact FIA About Accessibility

For accessibility questions, feedback, accessible-format requests or accessibility complaints, use the FIA Policy, Privacy & Legal Enquiry Form available on this page.

Select:

Policy / Document: Accessibility Statement — FIA-POL-011

Enquiry Type: Accessibility Question / Request

Suggested accessibility issue types:

• Website Accessibility;

• Screen Reader;

• Keyboard Navigation;

• Colour / Contrast;

• Text Size / Readability;

• Form Accessibility;

• Video / Captions;

• Document / PDF Accessibility;

• Accessible Format Request;

• Communication Support;

• Third-Party Integration Barrier;

• Accessibility Complaint; or

• Other Accessibility Matter.

Where relevant, provide:

• affected page;

• page URL;

• feature involved;

• description of the barrier; and

• what adjustment or format would help.

You do not need to provide unnecessary medical information to report an accessibility barrier.

Accessibility Contact: info@finditall.ca
Policy Contact: privacyandterms@finditall.ca
Legal Operator: Innovara Marketing Inc., Toronto, Ontario, Canada
General FIA Contact: info@finditall.ca | +1 437 484 2532